Live Chat Software That Will Delight Your Customers

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FREE. All Features. FOREVER!

Try our Forever FREE account for a single operator with all premium features!
FREE PLAN
Ideal for startups & small websites.
$0.00
free forever
Get started with customer conversation with our single operator plan for free.
  • All Features
  • No Limits
  • Single Operator
TEAM PLAN
Ideal for enterprises.
$19.99
per operator/month
Empower your support & sales teams to delight customers.
  • All Features
  • No Limits
  • 2 or More Operators
    For 5+ operators Talk to Us

Got questions? Schedule a demo and get all your questions answered.

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Delight Visitors With Instant Help

Resolve issues faster using live chat support software

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.

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    Easily transfer chats

  • tick ProProfs chat tick

    Answer faster with canned responses

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    Anticipate customer questions

  • tick ProProfs chat tick

    Add self-help articles

tick ProProfs chat tick Easily transfer chats arrow
tick ProProfs chat tick Answer faster with canned responses arrow
tick ProProfs chat tick Anticipate customer questions arrow
tick ProProfs chat tick Add self-help articles arrow
See how knowledge base & chat integration reduces tickets up to 80%

Engage Your Customers Proactively

Make product announcements & send personalized greetings to encourage engagement with live chat software

Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website.

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    Set chat invitation pop-up

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    Set individual operator greetings

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    Add announcement

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    Send personalized greetings

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Employee Benefits Information
tick ProProfs chat tick Set individual operator greetings arrow
tick ProProfs chat tick Add announcement arrow
tick ProProfs chat tick Send personalized greetings arrow
Omni Channel Support
Unify all communication channels in one place
  • tick ProProfs chat tick Website Live Chat
  • tick ProProfs chat tick Facebook, Whatsapp, Instagram
  • tick ProProfs chat tick iPhone & Android Apps
  • tick ProProfs chat tick Audio & Video Chat
  • tick ProProfs chat tick Screenshare
  • tick ProProfs chat tick SMS Chat

Close Sales Faster

Initiate conversations & identify new sales opportunities

Install our online live chat solution to monitor visitors on key pages to personalize their journey with your brand. Configure chat routing rules in pre-chat form to automatically connect visitors to right departments. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

  • tick ProProfs chat tick Monitor visitors on key pages
  • tick ProProfs chat tick Set chat routing conditions
  • tick ProProfs chat tick Capture visitor details with pre-chat form
  • tick ProProfs chat tick Store leads in your favorite CRM

AI Chatbots for 24/7 Automation

Easily build AI-powered chatbots for lead generation, sales & customer support
Automate Customer Support 24x7

AI chatbot helps support operators 24x7 & reduces tickets by 35%

Grow Sales & Leads

Create human-like interactions that build experiences and convert.

Easy to Create & Configure
Build ChatBots In Minutes

Make changes to the flow with absolutely no coding skills required.

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Watch: How ProProfs Can Help You Automate Customer Service
Get Started Free Get a Demo

Delightful Reports & Analytics

Measure customer happiness, operator performance, & identify issues before they surface

Track unlimited chat data with access to in-depth reports and analytics with our live chat customer service software. Using our customer service platform, admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics with live chat software to monitor leads goal data and website traffic.

  • tick ProProfs chat tick Access supervisor dashboard
  • tick ProProfs chat tick Monitor summary report
  • tick ProProfs chat tick Track customer ratings
  • tick ProProfs chat tick Check operator performance reports

50+ Powerful Integrations

Connect ProProfs Chat software with your favorite apps & meet your customer service goals

ProProfs plays seamlessly with others. Sync our customer service platform with your favorite tools and platforms. With 50+ integrations, we help you add our free live chat software to famous eCommerce and CMS platforms to offer instant support. Create a support bundle with our native apps like ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker to improve customer service experience ten-folds.

  • tick ProProfs chat tick Create your support bundle
  • tick ProProfs chat tick Update email marketing contact list
  • tick ProProfs chat tick Add chat to your eCommerce platform
  • tick ProProfs chat tick Offer instant help at CMS platform
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Frequently Asked Questions

Can I collect visitor information before the chat begins?

Yes! You can use a customizable pre-chat form to capture details like name, email, and issue type. This helps you personalize conversations, qualify leads from the very start, and maximize the potential of your live chat software for your website.

Can I customize the chat window and remove the ProProfs branding?

Yes. You can fully customize your chat window, upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.”

What happens when I’m offline or miss a chat?

When you're not available, visitors can leave a message that turns into a support ticket. With live help software, you can also use chatbots and a knowledge base to provide instant answers, so customers get help even when your team is away.

Can I route chats to specific departments or teams?

Yes. With automatic chat routing, your live support chat for the website connects customers to the right department based on their inquiries or selections from your pre-chat form.

Does ProProfs Chat support live video, audio, or screen sharing?

Yes! You can escalate conversations into real-time video or audio calls and even initiate screen sharing for advanced troubleshooting or visual demos using our robust live support software.

Will the chatbot collect visitor info and pass it to my CRM?

Definitely. Your bot can capture visitor details like email and phone, and automatically push that data into your CRM, help desk, or marketing tools via smart API integrations, enabling seamless live support for website visitors.

Can the bot hand off chats to a human agent when needed?

 Yes. If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time. Learn more about AI chatbots

Can I monitor chats and train new operators in real time?

 Yes. As a leading business chat software, ProProfs Chat’s advanced reports and analytics help you monitor ongoing chats, guide operators live, and even intervene if needed, making training and quality control effortless.

Can I track performance and get chat feedback?

Absolutely. With post-chat surveys, operator ratings, and advanced analytics offered by our customer support chat software, you’ll get clear insight into what’s working and what needs improvement.

How many agents can I add, and how many chats can they handle?

You can add as many agents as your plan allows, and even set chat limits per agent to maintain quality. With our online chat software, you can scale your team and chat volume as your business grows.

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Less FAQs

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp

Deliver 24/7 Delightful Support & Improve Sales 200%

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