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7 Best Live Chat Software for eCommerce Website

Best Live Chat Software for eCommerce Website
Yashwant Shakyawal

Hey, readers in this blog I have listed the 7 Best Live Chat Software for eCommerce Website that you can use to maintain a good relationship with your customers. But, before we go to the list, let’s just quickly understand the Live Chat software and how it can help you grow your E-Commerce business.

Live chat software is those platforms that help your online businesses to engage with your website visitors and customers.

You can use Live chat software to communicate with your new website visitors. You can notify them of your latest products and services. And also you can help them by clearing their doubts. This process will help you to acquire more loyal and returning customers for your business.

So, it is really important to use good live chat software to engage with your visitors. So, here I have listed the 7 best Live chat software that you can use for your E-commerce website.

List of the Best Live Chat Software:

1. LiveChat 
2. Tidio Chat
3. ProProfs Chat
4. Drift
5. Olark
6. Userlike
7. Chaty

1. LiveChat

LiveChat Best Live Chat Software for eCommerce

LiveChat is one of the most famous and Best Live Chat Software for eCommerce that glad your customers and boosts your sales. Although LiveChat doesn’t offer any free plans, it offers a 14-day free trial. Their starter plan costs you $16 per agent per month and the team plan costs you $ 33 per seat per month (both build annually). It is Trusted by 30,000+ companies and it makes it one of the leading software in the industry.


  • 170+ integrations such as Facebook Messenger, UPS Delivery status, Woocommerce, Mailchimp, and, etc.
  • Capture leads and make buying easy for your customers.
  • Make more sales while chatting.
  • Qualify leads with custom forms and AI chatbot automation.
  • Track sales and goals automatically.
  • Solve customer problems.
  • Solve questions and respond faster.
  • Easy setup
  • No credit card required


2. Tidio Chat

Tidio Chat Live Chat

Tidio Chat is a leading and Best Live Chat Software for eCommerce that interacts with your website visitors in real-time, answering their questions, and turning them into your customers. You can easily add it to your website in seconds to increase your sales. It is one of the best live chat software which is trusted by 300,000+ businesses and one of the fastest and easiest ways to send messages to your website visitors.


  1. A free plan is available that supports 3 operators and 500 emails/month.
  2. The premium features, you’ll need to choose between the Chatbots and Communicator Plan which cost $18 each per month. There’s also an E-mail Marketing Plan that cost $10/mo for email communications and campaigns.


  • Simplify communication
  • Quick set-up
  • Always be in touch with clients
  • A wide range of integrations available such as Shopify, Facebook messenger, WordPress, and, etc.
  • Increased sales
  • Solve customer problems.


3. ProProfs Chat

ProProfs Chat Live Chat Software for eCommerce

ProProfs Chat is one more live chat software that helps online businesses to communicate with their website visitors. This live chat software helps organizations of different sizes to connect with their customers and helps in increasing sales.  This live chat software will improve the user experience with its innovative live chat services. Also, it Welcomes visitors with chat invitation pop-ups or customized operator greetings to boost engagement.


  1. Free – one chat operator with up to 100 chats per month and can be used on one domain only
  2. Essential – $10/seat/month for unlimited chats and it is also used on one domain only.
  3. Premium – $15/seat/month for unlimited chats and additional features, also it is used on unlimited domains.


  • Easy to install.
  • Respond to customers quickly. Get notified of incoming chats, share files, and add tags to filter chats easily.
  • Capture leads Effectively
  • Track your customer’s journey from start to finish and Announce sales, discounts, and upcoming updates.
  • Add branding logo to customer-facing support
  • Easy customization to meet your customer expectations.
  • Wide range of integration available.
  • Monitor chat operators closely and view reports


4. Drift


Drift live chat software make it easy for you to connect with your website visitors and helps you to increase your revenue, shorten your sales cycles, and strengthen your brand. It is a well-known Revenue Acceleration Platform and is used by more than 50,000 businesses.


  1. Free 
  2. Essential that $400per month billed annually
  3. Premium that cost $1,500 per month billed annually


  • Amplify your campaigns with advanced personalization.
  • Chat In Real-Time
  • Chat with ABM accounts in real-time
  • Use Marketo, Pardot, 6sense, Clearbit or Demandbase lists to sync your ABM accounts into Drift.
  • Chatbots will automatically book meetings with your VIPs if you’re not around to chat
  • Reporting will help you coach your team on their response time to conversations.
  • Shorten your sales cycle
  • Create multiple Drift inboxes to manage different types of conversations


5. Olark


Olark software will chat with your website visitors in real time, engage with your customers to answer their questions, and gather feedback for further support.  Their live chat software and customer data tools help you learn from every online interaction.


  1. Limited free plan with limited features
  2. Premium plans start at $19/month/seat – you can also save your money if you choose a longer billing term..


  • Easily access data in your live chat transcripts
  • Match your chat box to your brand
  • Save time with automation
  • Learn from live chat analytics
  • Uncover actionable insights in transcripts
  • Custom chatbox forms
  • Engage customers in real time
  • Keep your entire team on track
  • Integrate with your favorite software


6. Userlike

Userlike Best Live Chat Software for eCommerce

Userlike is the first and live chat software to help your business win and nurture customers across messaging channels. This live chat software Turns instant chats into long-term customers.


  1. Free- comes with one operator, one widget with unlimited conversations
  2. Team- comes with 3 Operators, 3 Widgets, some Add-ons, and 1 Channel that cost 29$/mo
  3. Corporate- comes with 5 Operators, 5 Widgets, 3 Channels, Analytics, and Live Translation that cost 99$/mo
  4. Bussiness-  comes with all premium features that cost 299$/mo


  • Solve the common pain points of customer support.
  • Offer support throughout the customer’s journey
  • Forwards with context
  • Custom design
  • Operator Skills
  • Nurturing customer relationships.
  • CRM integrations
  • Chat rating and feedback
  • Pre- and post- chat survey
  • Proactive chat
  • Chat analytics


7. Chaty


Chaty is one of the top-rated chat apps across WordPress, Shopify, Wix, and many other websites. Also, Chaty is a chat app that lets you communicate with your customers using different messaging and social platforms. This includes WhatsApp chat, Facebook Messenger, Viber, Telegram, Skype, SMS, email, phone button, click-to-call, contact forms, and many more. With its user-friendly chat widget builder, you can customize your chat button and optimize it with triggers and targeting rules for better conversion. The app is entirely free to use, with paid plans starting from $9 a month. It is trusted by over 170K+ users and rated 5/5 by 1000+ reviewers worldwide.


  • Lots of customization options
  • Supports WhatsApp chat, Facebook Messenger, Skype, Telegram, Viber, and many more.
  • Create contact forms for faster lead generation
  • Show call now button, SMS button, or phone button
  • Triggers and targeting rules
  • Integration with Google Analytics
  • Can be installed on any websites you want
  • Keep track of the performance of your chat widgets


If you have a WordPress website and looking for live chat plugins then must read over the article 9+ Best WordPress Live Chat Plugins.

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