5 Best eCommerce Chatbot Tools You Can Use In 2021 For Your Online Store.

Best eCommerce Chatbot Tools
Rahul Sharma

ECommerce chatbot tools growing popular in online industries nowadays. A recent survey shows that currently, over 1.4 billion people are using chatbots. Chatbots can be a great help to online industries such as eCommerce, health care, restaurant, etc. In eCommerce websites, chatbots handle 85 percent of customer service interaction and provide a modernized powerful solution for time-saving and automating customer support. So, Chatbots have now become an essential part of this industry.

Chatbots are programs specifically designed to respond to customer queries. They are powerful tools capable of interacting with customers by text, responding to their queries, giving them instructions, and information. So, finding the right chatbot tools is really necessary to outrun your competitors. So, in this article, we’ll help you to find the Best eCommerce chatbot tools for your website.

What is a chatbot?

Chatbots are software applications that are specifically designed to perform an online conversion via text or speech. They are powerful tools capable of interacting with customers by text, responding to their queries, giving them instructions, and information. In addition, chatbots can simulate human behavior in a conversation, making customers more comfortable and satisfied. They can work on most of the platforms such as eCommerce websites, social media platforms, games, etc. Currently, these virtual assistants can replace many services such as customer service and call centers. Thus, allows companies a modern approach to attract new customers and optimize their business costs.

There are generally two types of chatbots that are used in eCommerce websites- 1. ordinary chatbots that have pre-described information and instructions. 2. Al learning chatbots that have some pre-described information and instructions, and can learn new things while conversing with customers. Al bots are majorly used in big eCommerce websites such as peloton, Amazon, Flipkart, etc.

Some of the best eCommerce chatbot tools are listed below-

Best eCommerce chatbot tools

1. ManyChat
2. Chatfuel
3. Tidio
4. Botsify eCommerce chatbot tools
5. MobileMonkey

1. ManyChat

One of the best eCommerce chatbot tool ManyChat

ManyChat was initially launched as Manybot in 2015 by Mikael Yan. Then in 2016, Facebook and Manybot together launched ManyChat powered by Facebook messenger. This Chatbot tool can automatically respond to all queries, comments, and questions via messaging through messenger. Its great bot marketing allows you to grow your sales and customers effortlessly. You can share your product’s coupon, promo codes, updates, deliver order updates, schedule appointments, and, poke customers to complete their checkout process. In addition, this chatbot also offers a live chat feature and messenger URL to your customers So, they can chat with you from their preferred channel. But is limited to Facebook only.

ManyChat pricing starts from $10 per month which can go up to $145 per month for 500 and 20k customers respectively.

Features of ManyChat-

  • Order status and tracking.
  • Live chat built-in.
  • Abandoned cart.
  • SMS integration.
  • Zapier integration.
  • View product details from the chat window.
  • Add to cart from chat window.
  • Chatbot templates.
  • Multilingual chatbots.
  • Enable bot to send email notifications.

Pros:

  • SMS messaging.
  • Built-in marketing tools.
  • Visual flow builder and editor
  • Works on Facebook.
  • Integration with email marketing platforms.
  • Multiple secure payment portals.

Cons:

  • Limited to Facebook only.
  • Lack of flexibility for custom coding
  • Pricing is changed according to the number of users.
  • Also, Limited pre-defined conversion.

 

2. Chatfuel

Chatfuel

It is a self-serve bot-building platform founded by Dmitry Dumik. Chatfuel allows communication between chatbots and humans through Facebook messenger automatically. It is a well-known featured-packed eCommerce chatbot tool. Chatfuel offers CRM and email integration, retargeting options, and analytics options, secure payment portal, etc. In addition, Chatfuel also offers an eCommerce feature that monitors your Shopify store and sends a Facebook message if there is a product in checkout. It is a great chatbot platform however, You have to depend on a third party for more products.

Chatfuel offers a free account for up to 50 customers after that pricing starts from $15 per month for 500 customers. If you want to upgrade your plan furthermore then you have to talk to their customer support for detail.

Features of Chatfuel-

  • Unlimited Interactions.
  • Bot templates.
  • Integration with other business systems.
  • Store user data.
  • Multilingual bots.
  • Cart reminder.

Pros:

  • AI and speech recognition.
  • flexibility for custom coding.
  • Works on Facebook.
  • Free account (up to 50 customers).
  • A/B testing of bot conversational flows.
  • No coding skills are required.
  • Secure payment portals also.

Cons: 

  • Limited to Facebook only.
  • The price varied according to the number of users.
  • Lack of marketing tools.
  • Dependency on third-party integration for products.

 

3. Tidio

Tidio eCommerce Chatbot tool

Tidio is one of the best eCommerce chatbot tools known for its boosted live chat by bots and artificial intelligent bots. It is a reliable chatbot platform that lets you stay in touch with customers 24*7. Tidio is focused on marketing and eCommerce email mainly. Drag-and-drop builder, let you build your own customizable customer-service bot. Also one of the best features of Tidio is that it collects all your customer details like phone numbers, email, etc to send special deals, product updates, new launches, etc. So, Tidio’s feature and reliable customer support indeed make him worthy to make on our list.

Currently, Tidio’s pricing starts from $39 per month Which includes 3 operators.

Features of Tidio-

  • Order status and tracking.
  • Abandoned cart.
  • Zapier integration.
  • Live chat built-in.
  • Unlimited conversations.
  • Messenger integration.
  • Integrate with Shopify, WordPress.
  • CRM, email, and help desk integrations.
  • Real-time website visitor tracking.
  • Unlimited Interactions.
  • Automate answers to FAQs.

Pros:

  • Customer feedback via survey and ratings.
  •  6 pre-built templates with customizing options.
  • .Visual chatbot editors, and notifications.
  • Drag-and-drop builder.
  • Furthermore, Works with or without Facebook.

Cons: 

  • No A/B testing of bot conversational flows.
  • Also, the AI is unable to jump from one conversation to another.

 

4. Botsify eCommerce chatbot tools

Botsify chatbot toolBotsify is an AI-based managed chatbot platform specifically designed to offer combined chat automation for your business. Their customizable bots can be used in finance, education, and customers services. Botsify offers intriguing features such as voice functions, natural language processing, analytics, and integrations with other services such as Alexa and Google assistance. It also provides Live Chat seats so that live customer support can jump into conversion at any point while the bot is in use. Furthermore, Botsify allows you to create more sophisticated virtual assistants for eCommerce with the abilities such as subsequent uses and personalize tasks. So, if you are looking for a feature-packed AI-based chatbot then this chatbot platform is for you.

Botsify currently offers 14 days trial period after that it charges $40 per month which includes 2 chatbots, 5k Users /Month ($10 / 1000 additional users), an Unlimited number of stories, Unlimited conversations, forms, and media. Features of Botsify are listed below.

Features of Botsify eCommerce chatbot tools-

  • Abandoned cart.
  • Zapier integration.
  • SMS integration.
  • AI training.
  • Unlimited SKU’s.
  • AI conversational eCommerce (typed, without buttons).
  • Natural Language Processing.
  • Ability to switch conversation topics in real-time.
  • Unlimited conversations.
  • Prebuilt standard intents.
  • Unlimited Interactions.

Pros:

  • Independent from FB.
  • Saved Conversations.
  • Connect to live chat.
  • Also offers basic machine learning features.
  • pre-made templates for customization.

Cons: 

  • hardcoded dynamic API-based responses are required for high response.
  • Cart reminders or notifications are not available.
  • Limited eCommerce and reporting features.
  • The chat capture feature is free only with one bot.
  •  Again the price varied according to the number of users.

 

5. MobileMonkey

MobileMonkey Chatbot tool

It is another AI-based chatbot platform powered by OmniChat technology. It is an all-in-one chatbot builder and editor used for sales, marketing, and customer service. AI chatbots are created on Facebook with integrated Facebook commerce. MobileMonkey also supports WhatsApp and SMS chat with customers in real-time live chat. Furthermore, It offers features such as natural language processing, ready-to-use dialogue templates, and customer segmentation. However, MobileMonkey is based on a simple platform for relatively basic uses only. It doesn’t have any internal payment system, voice-assistant, API, integration with any platforms other than Facebook. Still, it is a good platform for those who don’t have any coding skills and requires chatbots with basic functionalities.

Pricing of MobileMonkey starts from $29.00 per month which includes scheduled sends, custom notifications, SMS phone numbers, and lead magnets.

Features of MobileMonkey

  • Order status and tracking.
  • View product details from the chat window.
  • Abandoned cart.
  • Zapier integration.
  • SMS integration.
  • Live chat built-in.
  • Unlimited Interactions.
  • Analytics and reporting.
  • Multilingual.
  • Visual-flow chatbot builder.

Pros:

  • Unlimited contacts and leads.
  • Independent from FB.
  • 75+ pre-built templates.
  • also offers full live chat customization.
  • Extensive suite of automation and chatbot tools.

Cons: 

  • Live Support team needed for 24*7 live chat service.
  • Also, the AI is unable to jump from one conversation to another.

 

Conclusion:

Chatbots have now become an essential part of the eCommerce industry to increase average order value and overall revenue. Recent research shows that 56% of online customers are preferred an automated chat, call, or email. So, It is really necessary to find the right chatbot tools to outrun your competitors. However, chatbots tools have both their peaks and valleys. So, before choosing any chatbot platform, you can compare its features, price, pros, and cons to find the right chatbot tool that meets your requirement.

Finally, I hope this article helps to find the Best eCommerce chatbot tools for you. If you have any further questions, you can ask me in the comment section below.

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