Are you looking for WordPress free live chat plugin for your blog, WooCommerce website, retail store, or b2b platform?
Today, in this article, we will discuss how to add a free live chat plugin for the WordPress website. So keep reading.
Well, you can add a live chat WordPress plugin free of charge! Here’s a quick guide on how you can get a live chat on your website.
- Navigate to the Plugins link located in the menu of your blog.
- Click Add New at the top of the Plugins page to install the WordPress live chat plugin for free.
- Type txt.me in the search box. In the search results, navigate to txt.me WordPress plugin and click Install Now.
- After installation, you need to click on the Activate button. You can activate and deactivate this chat box at any time.
- Now, locate a blue txt.me icon in the WordPress menu and click on it to log in to your txt.me account (sign up if you do not have one yet).
- Finally, select the txt.me widget for your platform and save your selection.
Now, you have live chat for WordPress free of charge. You can customize the plugin to ensure it goes along with your image and meets your preferences.
How To Use Chat For Different Channels?
Nowadays, people use numerous communication channels: email, phone, live chat, WhatsApp, Viber, Instagram, Telegram, Facebook.
To allow customers to use multiple channels, companies open all channels and then combine them into an omnichannel customer experience platform.
The difference between omnichannel and multi-channel is in the continuous connection of channels and the ability to create a portrait of the buyer based on their contracts with the company.
To provide this seamless customer experience across multiple channels, they typically integrate them within a single system using customer service software.
With a live chat being added to the list of communication channels, you can create a truly holistic customer experience platform.
So, whether your customers are simply researching your company, looking for an answer to their question, or getting ready to finalize the purchase, giving customers a choice to use a live chat along with other communication channels promotes meaningful interactions with your customers.
As a result, you get more satisfied and loyal customers.
How Can A Welcome Message Increase Conversion?
The regular customer service contact form is completely fine for communicating with your website visitors, but when you use a chat widget by installing a live chat WordPress plugin for free, you can provide a much better service for your customers.
You can set up the WordPress live chat plugin to show friendly greetings to the chat. Well-written live chat greetings showed to increase conversion by improving customer satisfaction and their overall experience and attracting valuable potential customers.
They are also perfect for letting the visitor know you care and providing basic information when your team is not online.
To further increase conversion, your team can use canned responses. They allow to cut response time and keep the visitors happy because these are pre-written messages you can simply paste into the chat.
There are number of live chat canned responses examples. For instance, you can let the visitor know the support team will be with them in a minute, adding their name to a pre-written text.
How Can Proactive Communication With Customers Benefit Your Business?
In contrast to a reactive chat, where your support or sales team interacts with customers only when they ask a question, with the proactive chat, you make the first step to engage the website visitors and initiate a conversation with them.
Such proactive communication does not go unnoticed by customers. It shows that you put in the effort to make your customer service the best.
To give customers an extra push to purchase, solve their problems at the right moment, and simply reach the visitors in the right context, you can use proactive chat triggers.
Thus, if you want to increase conversion rate, encourage customers to spend more in your store, and not leave their cart without finalizing the purchase, you should get a free live chat for WordPress.